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Download Queued Sky Go: How to Clear the Cache and Restart the App


How to Download Queued Sky Go Shows on Your Device




Sky Go is a streaming service that lets you watch live and on demand TV from Sky on your compatible device. You can watch shows from channels like Sky One, Sky Atlantic, Sky Sports, Sky Cinema and more. You can also download shows to watch offline when you don't have an internet connection or want to save data.


Downloading shows is a great way to enjoy your favourite programmes anytime and anywhere. You can download shows from Sky Go on your Sky Q box or on your mobile device using the Sky Go app. In this article, we will show you how to download queued Sky Go shows on your device and how to troubleshoot some common issues that may arise.




download queued sky go



Downloading on Sky Q




If you have a Sky Q box, you can download shows from various categories such as Catch Up TV, Sky Cinema, Sky Box Sets, Home, Sports, Kids or Music. To download a show on your Sky Q box, follow these steps:


  • Press Home on your Sky Q remote and select the category you want to browse.



  • Find the show you want to download and select it.



  • Select Download to add it to your download queue.



  • When the download is ready, you will see a notification on your screen.



You can also search for a show by pressing Home and then Search.


Prioritising, cancelling or deleting a download




You can manage your download queue on your Sky Q box by following these steps:


  • Press Sky on your Sky Q remote or select Recordings from the Home screen.



  • Select Manage and then Downloading.



  • From there, you can do any of the following actions:



  • Prioritise a download: If you want to watch a show sooner, find it in the queue and select Start download or Resume download.



  • Cancel a download: If you change your mind about a show, find it in the queue and select Cancel download.



  • Delete a queued download: If you want to remove a show from the queue, find it and select Delete.



  • Pause your download queue: If you want to pause all downloads temporarily, select Pause queue. To resume downloading, select Resume downloads.



Download on demand in SD, HD or Ultra HD




You can choose the quality and format of your downloads depending on your TV resolution and subscription. To change your download preferences and formats on your Sky Q box, follow these steps:


  • Press Home on your Sky Q remote and select Settings.



  • Select Setup and then Preferences.



  • Select On Demand Default Download Format.



  • Choose between SD, HD or Ultra HD depending on your preference and availability.



Note that downloading in HD or Ultra HD will use more storage space and may take longer to download. You also need to have a compatible TV and a Sky Q Experience or Ultra HD subscription to watch in Ultra HD.


Auto download, Auto play, Persistent PIN and Keep Awake




If you want to binge watch shows on your Sky Q box, you can use these features to enhance your viewing experience:


  • Auto download: This feature automatically downloads the next episode of a series when you start watching the previous one. To turn it on or off, press Home, select Settings, Setup, Preferences and then Auto Download On Demand.



  • Auto play: This feature automatically plays the next episode of a series when the previous one ends. To turn it on or off, press Home, select Settings, Setup, Preferences and then Auto Play On Demand.



  • Persistent PIN: This feature allows you to enter your Sky TV PIN once and watch all shows that require it without entering it again. To turn it on or off, press Home, select Settings, Parental, Family and then Persistent PIN.



  • Keep Awake: This feature prevents your Sky Q box from going into standby mode when you are watching downloaded shows. To turn it on or off, press Home, select Settings, Setup, Preferences and then Keep Awake On Demand.



Downloading on Sky Go app




If you have a compatible mobile device, you can download shows from Sky Go using the Sky Go app. You can download shows on your iOS, Android, Fire, Windows or Mac device. To download shows on your device using the Sky Go app, follow these steps:


How to download on Sky Q from Catch Up TV, Sky Cinema, Sky Box Sets, etc.


Why is my Sky Go app not downloading anything to my iPhone?


Where to download the Sky Go desktop app for Windows or Mac


How to prioritise, cancel or delete a download on Sky Q


How to change the download format (SD, HD or UHD) on Sky Q


How to use Persistent PIN and Keep Awake features on Sky Q


How to watch Sky TV on the go without using data with Sky Mobile


How to fix Sky Go download errors or issues


How to manage your device limit and settings on Sky Go


How to download and watch offline with Sky Go Extra


How to access Sky Go on different devices (smartphones, tablets, laptops, etc.)


How to download from Sky Store on Sky Q or Sky Go


How to use Auto download and Auto play features on Sky Q


How to watch live TV channels on Sky Go


How to download and watch sports highlights on Sky Go


How to download and watch kids shows on Sky Go


How to download and watch music videos on Sky Go


How to download and watch documentaries on Sky Go


How to download and watch comedy shows on Sky Go


How to download and watch reality shows on Sky Go


How to download and watch drama shows on Sky Go


How to download and watch sci-fi shows on Sky Go


How to download and watch horror shows on Sky Go


How to download and watch action shows on Sky Go


How to download and watch romance shows on Sky Go


How to download and watch thriller shows on Sky Go


How to download and watch crime shows on Sky Go


How to download and watch historical shows on Sky Go


How to download and watch fantasy shows on Sky Go


How to download and watch animated shows on Sky Go


How to download and watch foreign shows on Sky Go


How to download and watch classic shows on Sky Go


How to download and watch award-winning shows on Sky Go


How to download and watch new releases on Sky Go


How to download and watch movies by genre on Sky Go


How to download and watch movies by year on Sky Go


How to download and watch movies by rating on Sky Go


How to download and watch movies by director on Sky Go


How to download and watch movies by actor on Sky Go


How to download and watch movies by studio on Sky Go


How to download and watch movies by language on Sky Go


How to download and watch movies by country on Sky Go


How to download and watch movies by theme on Sky Go


How to download and watch movies by franchise on Sky Go


How to download and watch movies by award on Sky Go


  • Open the Sky Go app on your device and sign in with your Sky ID and password.



  • Tap the Menu icon and select the category you want to browse, such as On Demand, Sky Cinema, Sky Box Sets, etc.



  • Find the show you want to download and tap it.



  • Tap the Download icon to add it to your download queue.



  • When the download is ready, you will see a notification on your device.



You can also search for a show by tapping the Search icon and entering the title or keyword.


Requirements and limitations




To download shows on the Sky Go app, you need to meet some requirements and be aware of some limitations. Here are some of them:


  • You need to have a Sky TV subscription and a Sky Go Extra or Sky Q Experience subscription.



  • You need to have a compatible device and the latest version of the Sky Go app.



  • You need to have enough storage space on your device and a stable internet connection.



  • You can download up to 25 shows at a time and up to 6 devices per account.



  • You can watch your downloads for up to 30 days after downloading them or 48 hours after starting to watch them, whichever is sooner.



  • You can only watch your downloads on the device you downloaded them on and you cannot transfer them to another device or external storage.



  • You cannot download live TV, sports events, pay per view or adult content.



Managing downloads on the app




You can view and manage your downloads on the Sky Go app by following these steps:


  • Open the Sky Go app on your device and tap the Menu icon.



  • Select Downloads from the menu.



  • From there, you can do any of the following actions:



  • View your download queue: You can see the progress and status of your downloads in the Queue tab.



  • Pause or resume a download: You can tap the Pause or Resume icon next to a download in the Queue tab.



  • Cancel or delete a download: You can tap the Cancel or Delete icon next to a download in the Queue tab or swipe left on a download in the Downloaded tab.



  • Change your download settings: You can tap the Settings icon in the top right corner of the Downloads screen and choose between Standard or High quality, Auto-download next episode, Auto-delete watched episodes and Download over mobile data.



Watching downloads on the app




You can access and play your downloaded shows on the Sky Go app by following these steps:


  • Open the Sky Go app on your device and tap the Menu icon.



  • Select Downloads from the menu.



  • Tap the Downloaded tab to see all your downloaded shows.



  • Find the show you want to watch and tap it.



  • Tap Play to start watching it offline.



Troubleshooting common issues




Sometimes, you may encounter some problems when downloading shows from Sky Go. Here are some of the common issues and how to fix them:


Download failed or stuck




If your download does not complete or gets stuck, you can try these solutions:


  • Check your internet connection and make sure it is stable and fast enough. If possible, use Wi-Fi instead of mobile data.



  • Check your storage space and make sure you have enough room for your downloads. If not, delete some unwanted files or apps from your device.



  • Check your download settings and make sure they are appropriate for your device and network. For example, if you are downloading over mobile data, make sure you have enabled this option in your settings.



  • Restart your device and try downloading again. This may clear any temporary glitches or errors that may affect your downloads.



  • Delete and reinstall the Sky Go app on your device. This may fix any corrupted or outdated files that may cause problems with your downloads. Make sure you back up any important data before doing this as you may lose your downloads.

Download not available or expired




If your download is not available or has expired, you can try these solutions:


  • Check the availability and expiry date of the show you want to download. Some shows may have a limited time window for downloading or watching offline. You can see this information on the show's details page or on the Downloads screen.



  • Download the show again before it expires. You can do this by tapping the Refresh icon next to the show in the Downloaded tab or by finding the show in the app and selecting Download again.



  • Watch the show online if it is still available on Sky Go. You can do this by tapping the Watch icon next to the show in the Downloaded tab or by finding the show in the app and selecting Watch now.



Download quality or format issues




If your download is not in the desired quality or format, you can try these solutions:


  • Check your download settings and make sure they match your preference and device capability. You can change your download quality and format in your settings as explained above.



  • Delete and download the show again in a different quality or format. You can do this by tapping the Delete icon next to the show in the Downloaded tab or by swiping left on it. Then, find the show in the app and select Download again.



  • Check your device's display settings and make sure they are compatible with the download quality and format. For example, if you are watching a HD or Ultra HD download, make sure your device's resolution and aspect ratio are suitable for it.



Download error messages




If you see an error message when downloading shows, you can try these solutions:


  • Check the error code and message and follow the instructions given. Some common error codes and messages are:



  • Error 1: You have reached your device limit. You can only register up to 6 devices per account. To remove a device, go to sky.com/devices.



  • Error 2: You have reached your download limit. You can only download up to 25 shows at a time per account. To free up some space, delete some downloads from your device.



  • Error 3: This show is not available for download. Some shows may not be downloadable due to rights restrictions. To watch these shows, you need to stream them online.



  • Error 4: This show has expired. Some shows may expire after a certain period of time after downloading or starting to watch them. To watch these shows, you need to download them again before they expire or stream them online if they are still available.



  • Contact Sky customer service if the error persists or if you need further assistance. You can call them on 0333 7591 018 or chat with them online at sky.com/contact.



Conclusion




In this article, we have shown you how to download queued Sky Go shows on your device using your Sky Q box or the Sky Go app. We have also explained how to manage your downloads and how to troubleshoot some common issues that may occur when downloading shows.


Downloading shows from Sky Go is a convenient way to watch your favourite programmes offline whenever and wherever you want. You can enjoy a wide range of shows from different categories and channels on your compatible device. You can also customise your download settings and preferences to suit your needs and preferences.


We hope you found this article helpful and informative. If you have any questions or feedback, please let us know in the comments below. Happy downloading!


Frequently Asked Questions




  • How long does it take to download a show from Sky Go?



The time it takes to download a show from Sky Go depends on several factors, such as the size of the show, the quality of the download, the speed of your internet connection and the number of downloads in your queue. Generally, it may take anywhere from a few minutes to a few hours to download a show from Sky Go.


  • Can I watch downloaded shows on other devices?



No, you can only watch downloaded shows on the device you downloaded them on. You cannot transfer them to another device or external storage. However, you can register up to 6 devices per account and download up to 25 shows at a time per account.


  • Can I watch downloaded shows without an internet connection?



Yes, you can watch downloaded shows without an internet connection as long as they are still available on your device and have not expired. However, you may need an internet connection to sign in to the Sky Go app or to refresh your downloads. You may also need an internet connection to watch some shows that require online verification.


  • How can I save data when downloading shows from Sky Go?



If you want to save data when downloading shows from Sky Go, you can do the following things:


  • Use Wi-Fi instead of mobile data when possible. Wi-Fi is usually faster and more reliable than mobile data and does not incur any extra charges.



  • Download shows in Standard quality instead of High quality. Standard quality uses less data and storage space than High quality, but may have lower resolution and sound quality.



  • Turn off Auto-download next episode and Auto-delete watched episodes in your download settings. These features may use more data and storage space than necessary by downloading or deleting shows automatically.



  • Download shows only when you need them and delete them when you are done watching them. This way, you can avoid downloading or keeping shows that you are not interested in or have already watched.



  • How can I improve the quality of my downloads from Sky Go?



If you want to improve the quality of your downloads from Sky Go, you can do the following things:


  • Download shows in High quality instead of Standard quality. High quality offers better resolution and sound quality than Standard quality, but uses more data and storage space.



  • Download shows in HD or Ultra HD if available and if your device supports it. HD and Ultra HD offer the highest resolution and sound quality, but use the most data and storage space. You also need a compatible TV and a Sky Q Experience or Ultra HD subscription to watch in Ultra HD.



  • Check your device's display settings and make sure they are optimal for the download quality and format. For example, if you are watching a HD or Ultra HD download, make sure your device's resolution and aspect ratio are suitable for it.





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